As we all know, from time to time Mother Nature can serve up some interesting weather conditions that make traveling challenging! And, at times, there are personal circumstances that create situations requiring changes to travel plans. So, it’s best that we let you know now about what our policies and expectations are when such conditions or circumstances arise.
Please understand that your reservation is considered to be a “rain (or snow) or shine” commitment to us. This means that “crumby weather” is, in and of itself, not a sufficient reason to cancel without penalty. The same is true for unexpected personal situations. You are expected to fulfill the full responsibilities associated with your reservation regardless of weather conditions or other circumstances. We do not compromise regarding this policy.
If you have any concerns about meeting this obligation, we encourage you to consider purchasing trip insurance. It is inexpensive, can be purchased easily online and protects your interests during unexpected circumstances that effect your travel plans.
For information on group reservations and cancellations, please refer to our “Events Guidelines” which will be distributed to you during the booking process. If you have questions, please contact Rick Bell at 828-633-1110.
Our office hours are from 10:00 am until 8:00 pm.
All room accounts will be settled during the check-in process. For reservations made on our website, the balance due after your deposit has been applied can be charged to the card on file or to another card of you choosing. For reservations made and paid for through one of our booking partners (Expedia, TripAdvisor, AirBnB, etc.), we require that you provide a credit card to which any additional charges or fees (purchases, optional breakfast charges, pet fees, cleaning fees, etc.) that you may incur will be charged.
Check-in is from 3:00 PM to 7:00 PM. Please call us if you are delayed or expect to arrive later than 7:00 PM. Late arrivals (after 7:00 pm) can be accommodated by using our self check-in process. Please call to make arrangements for self check-in. (NOTE: If planning a dinner out on your arrival night, we ask that you check in BEFORE proceeding to dinner…please understand that we cannot keep the office open indefinitely as we wait for your arrival!)
Check-out is 11:00 AM. Late check-outs may be accommodated on an as available basis. For late check-outs up until 1:00 PM, there is a $25 charge. For check-outs later than 1:00 PM, full payment of an additional night’s stay will be charged.
At Engadine, we know that accidents and coincidental circumstances sometimes result in damages to our property. In these situations, we understand and accept that there was no intent and, as a result, will repair or replace damaged or soiled items at no cost to our guests.
However, in circumstances where there is obvious neglect or malicious intent, we reserve the right to charge offending guests the expenses associated with making right the situation. Following are circumstances where this will be the case:
Charges for these items will be documented by email, with photographs when appropriate, and automatically billed to your credit card on file.
Cabins are stocked with cooking and service ware items for preparing and serving meals for the stated maximum number of guests for each cabin. We ask that you NOT move items from your cabin to other cabins. Before departing, we also ask that you wash any kitchen items you may have used during your stay.
Additionally, you are responsible for providing your own cabin provisions. This includes food, ice, coffee (though we do offer cabin coffee and/or continental breakfast options for an additional cost), cleaning supplies, etc. We will be happy to provide directions to nearby grocery stores should you wish to wait until you arrive to outfit your kitchen.
Each room and cabin has a maximum capacity (see room and cabin descriptions in the Lodging section of our website). All rooms in the B&B are double occupancy, adults only (18 years of age and older). Cabin rates are based on double occupancy, unless otherwise stated in the cabin description. Additional guests can often be accommodated in cabins at an additional cost ($25 per person per day for additional guests 12 years of age and older…there is no charge for children under 12).
Each room or cabin has a gas fireplace, wood burning fireplace or gas-fired stove. All fireplaces are operated seasonally from October 15 – March 15.
Cabins with wood burning fireplaces will be supplied with enough wood and fire starter for one fire per day of your stay. Our staff will lay the fire for you to light at your convenience. We ask that you NOT add additional logs or other combustible material to the fire(s) we will prepare for you. Additionally, wood burning fireplaces should not be lit on the morning of your scheduled check-out day.