Accessibility

Accessibility Statement

Engadine Inn and Cabins, Asheville’s premier country retreat and listed on the National Register of Historic Places, warmly welcomes all guests. However, due to the historic significance of our 1885 hillside mansion, the inn is not wheelchair accessible. Our cabins are also not wheelchair accessible due to the topography of our property and the nature of the cabins. Removal of necessary physical barriers for complete accessibility is not readily achievable as such removal would threaten or destroy the historic significance of the property.

The physical barriers include the following:

  • The walkway from the parking area to the front door of the Inn and Cabins has level changes due to the hillside topography.
  • Elevated access requires climbing steps to the entrance to the Inn as well as the Cabins.
  • There is no ramp available to the entrance of the Inn or to the Cabins.
  • There is no elevator available at the inn or Cabins.
  • All guest rooms in the Inn are located on the second and third floor.
  • Due to the historic nature of the building, the interior structure includes narrow hallways and doorways that do not accommodate a wheelchair.
  • The cabins, with the exception of Mount Mitchell, are one story buildings which are accessible by climbing a small number of steps to the entrance.
  • The Mount Mitchell cabin is two stories with no elevator.
  • No rooms include a roll in shower.

Our goal is to ensure that anyone who wishes to visit Engadine Inn and Cabins can do so, regardless of their physical abilities. Among the ways we strive to comply with the ADA:

  1. It is our standard operating procedure that individuals with disabilities be able to make reservations for an accessible accommodation during the same hours and in the same manner as individuals who do not need an accessible room.
  2. We have identified and described accessible features as well as physical barriers with enough detail to allow individuals with disabilities to determine independently whether a given guest room or cottage meets their accessibility needs.
  3. It is our standard operating procedure to ensure that our accessible guest room option is held for use by individuals with disabilities. However, we protect our clients’ right to privacy of disclosure.
  4. We guarantee that an accessible guest room, once reserved, is held for the reserving customer and is removed from all reservation systems. We make reasonable efforts with third-party reservation systems to ensure that an accessible room is available through at least some of these services and that information concerning the accessibility of the room is included on their reservation platform.
  5. Guests with legitimate service dogs will be provided access to all areas of the inn where members of the public are allowed to go.

For special accommodation needs, please call us directly at 828-633-1110 so we can help you determine the best guest room to ensure you have a comfortable arrival and enjoyable stay.

Website Accessibility

We are committed to facilitating the accessibility and usability of this website for all people with disabilities. We will continue to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) or such other standards as required by the Americans with Disabilities Act (ADA). On a periodic basis, our website will be tested with assistive technology. Please be aware that our efforts are ongoing. You may email us at unwind@engadineinnandcabins.com or call us with questions or concerns regarding ADA accessibility issues, including issues accessing the website.

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